Customer Service

Our customer service team will assist you with order inquires, delivery questions, returns and exchanges. 

  1. Warranty cases please file here.
  2. Return cases please file here.
  3. General inquires please call us or send a message below

Customer Service APAC

Contact us via email at or call us on:

Australia freephone: 1800870615
New Zealand freephone: 0800203131.

Hours: 8.30am-5pm NZST Monday-Friday (excl NZ Public Holidays)

Monday is our busiest day of the week. Please consider calling Tuesday - Friday to get through to an expert faster.

Messages received before 1400 NZT Monday-Friday (excl NZ public holidays) are usually responded to the same day. Messages received after this time will be responded to the next day.